Privacy Policy
Last updated: November 13, 2026
We use your information to respond to inquiries and arrange your requested services.
EasyDriveChina is operated by EasyDrive China Ltd. This policy explains how we handle your personal information when you contact us or request our services.
1. Information we collect
We collect the information you provide, such as your name, email address or WhatsApp number, travel dates, pick-up and return locations, passenger numbers, and special requests. We also keep relevant messages exchanged with you.
Please do not send passport copies, driving licence copies or payment card details through the general inquiry form.
2. How we use your information
We use your information to respond to inquiries, prepare quotations, check availability, arrange requested services and provide customer support.
If a service requires additional documents, we will explain what is needed and how to provide them.
3. Who we share information with
When needed to arrange your requested service, we share relevant details with the rental company, driver or other service provider involved. We limit this to information needed for that service.
Our website hosting, email and communication providers also process information as part of operating these services. If you contact us through WhatsApp, your use of WhatsApp is also subject to its privacy policy. We do not sell your personal information.
4. How long we keep information
For inquiries that do not lead to a booking, we retain your information only as long as needed to handle your inquiry, for up to 12 months after our last contact. We delete or anonymise it when it is no longer needed.
For confirmed services, we retain relevant records for the time needed to deliver the service, handle related issues and meet applicable record-keeping requirements. We delete or anonymise information when it is no longer needed.
5. Protecting your information and your choices
We take reasonable steps to protect your information and restrict access to people who need it for their work.
You can contact us to request access to, correction or deletion of your information, or to withdraw consent where processing relies on consent. We may need to verify your identity before responding.
6. Contact and updates
For privacy questions or requests, contact:
Operator: EasyDrive China Ltd
Email：
We may update this policy when our services or information-handling practices change. The latest version will be published on this page.